You purchased the application. The email account from which you purchased “MarketPOS” is the same as the email account from which you use “MarketPOS”. But you still can’t see your subscription.
You may have downloaded the application from a different email account. Follow the steps below to download the application from the correct email account.

If you are not sure about the e-mail account you purchased from “MarketPOS”; To check, please review this help page again.

Two ways to download the MarketPOS application from the correct e-mail address:

A- On Mobile Devices:

1-Uninstall MarketPOS app.

2- Reset Google Play Store data. (Device Settings>Applications>Goggle Play Store>Storage>Clear Data>Clear All Data)

3- Open Google Play Store and tap on the “Profile icon” on the top right.

4- Tap the “arrow icon” to the right of the mail account. Then select the e-mail account on which you use the “MarkepPOS” application (the e-mail account from which you purchased the application). If it is not on the list, add the email account you will make the purchase from.

5- Then search and find the MarketPOS app in the Google Play Store. And download the MarketPOS app.

6- Then open the “MarketPOS” application and check whether your subscription is visible by following steps.

7-If your subscription still does not appear, try the above steps again carefully. If it doesn’t happen again, try the steps below for resolution via the Web browser.

B- Web Browser on Windows/MAC/Linux Devices:

1-Uninstall MarketPOS app from your mobile device.

2- Reset Google Play Store data. (Device Settings>Applications>Goggle Play Store>Storage>Clear Data>Clear All Data)

3- Open the web browser application on a device with an operating system such as Windows, MAC, or Linux. Go to web adress in the browser.

4- On the Google Play Store web page, tap the “profile icon” at the top right.

5- If not exist any account , Click to “Sign in with Google” . If exist any account, click to “Switch Account

6- Select the Google account you use MarketPOS with or log in if there is no account. Be carefull that, your android device also must have the same Google account.

7- Double-check that the correct account is selected in the profile at the top right. Find the MarketPOS app in your Web browser and click to “Install” or “Install on more devices” .

8- On the screen that appears, select the Android device on which you want to install MarketPOS. And then click to install.

9- Write the account password which you use RePOS and click to “Next”. ( Make sure that you sign in correct account)

10- You will get a notice that ” MarketPOS: POS System will be installed on your device soon.” . Click OK .

11-The MarketPOS application will be automatically downloaded in the Gogole Play Store application on your android device.

12. Then try purchasing MarketPOS again. Check that the purchase is being made from the email account you are using the MarketPOS application for. How to check?

13. If the purchased Google account information is not correct; Please retry the above steps for “Web browser” more carefully.

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You can watch our video about help here.

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